Elephant Insurance Complaints and Reviews

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Elephant Insurance
Main address: P.O. Box 5005 23058-5005 Glen Allen VA
877-321-2093, , customerservice@elephant.com
  • 11 complaints
  • $8.5K claimed losses
  • $776 average
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  • Aug 19
  • Auto Insurance
  • Richmond, Virginia
  • Incompetent Customer Service
  • 62

I think you are going to have to redo your advertising about 9 out of 10 people recommending you, my daughter and I fall into the other 10 per cent, which will be growing because of your poor customer service. Here is my experience, Elephant quotes as low rate to get business, within the first 6-8 weeks Elephant creates an issue to raise the rates by over 50% said they could not verify prior... Read more

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  • Aug 11
  • Auto Insurance
  • Unprovided Insurance
  • 91

My car was hit on the 23rd of July. I phoned Elephant on the 24th to report this as it was too late on the 23rd. I was told to wait 48 hours to be contacted by Albany Assistance. Right enough, they contacted me 48 hours later, to tell me the garage would come and see my car. 48 hours later I phoned them as I had no response, they passed me to the garage who advised I had to take my car to them!... Read more

Was this review helpful? 1 1

  • Aug 06
  • Auto Insurance
  • Abilene, Texas
  • Farm Truck
  • 64

We own & operate a ranch in Texas. We have FARM TRUCKS and we go through quite a few of them. [No claims, they're just old and break down or wear out.] Each and every time I add a truck, they tell me they do not insure farm vehicles. I say yes you do. They check with a supervisor & lo and behold, they insure farm trucks. We bought another truck this morning. I called Customer... Read more

Was this review helpful? 0 1

  • May 15
  • Auto Insurance
  • Houston, Texas
  • Claim Denial
  • 1
  • 152

I submitted my claim as I was insured with elephant,and my experience with their claims dept was excruciating.They are slow to call you back after you don't agree with there low ball offer to fix your vehicle,and they try everything in the book to deny your claim, they are so SORRY.If your thinking about buying insurance from them think again,they also will start you off with a good rate then... Read more

Was this review helpful? 10 0

  • Apr 22
  • Auto Insurance
  • Auto Insurance Premium
  • 142

Before they raised my premium, I received a letter that asked for my action. I did. I told them I made a mistake when filling the form that asked for my prior insurance bodily injury limits. The truth is I don't even remember whether I keyed it wrongly. They said the amount I gave them is inconsistent with the public record. Anyway, after they put me onhold for awhile they told me the... Read more

Was this review helpful? 2 2

  • Feb 04
  • Auto Insurance
  • Endicott, New York
  • Insurance Claim
  • 198

Over the weekend my vehicle was hit by a driver insured by Elephant Insurance. The other driver admitted fault & gave her insurance information so that I could file a claim to get my car repaired. I filed my claim with Elephant Insurance & I emailed photos of the damages on my vehicle. Several hours later I get a call from their representative telling me that my claim is being reviewed... Read more

Was this review helpful? 3 0

  • Oct 18, 2013
  • Auto Insurance
  • Insurance Claim
  • 2
  • 159

I had incident where I accidentally overspry my Mercedes, which was parked good distance. They look at the car on 10/01/2013 and hired adjuster by Elephant look at car and say it need to sand all card down and re paint it cost 4k. Not counting 400 i paid out of pocket to do quick fix such as clay bar sanding and buff it wax it. it did not work, so whole car had to be painted. 2 estimate... Read more

Was this review helpful? 4 2

  • Jul 12, 2013
  • Ex Employees
  • Richmond, Virginia
  • Auto Insurance
  • 1
  • 207

I am a former employee and they are a terrible company. They do everything they can to take peoples money by raising the rates and denying Claims. I realized I did not want to work for a company like this and quit. Now, they are doing everything to take the money that I earned in the last 2 weeks of working there. They take everyone's money and do not care for their employees or the customers!!!!... Read more

Was this review helpful? 5 3

  • May 30, 2013
  • Auto Insurance
  • Auto Insurance
  • 192

Well where should I start, Well I found out that this so called insurance company placed some BS on my CREDIT REPORT due to me having a Junior, yes my son. This was *** to get removed from my credit report. After being lied to by GRADY RAY a customer service rep from elephant. How the *** does your company put a bad debt on the father because of the same name. What a freaking snow job. This... Read more

Was this review helpful? 5 2

  • Mar 04, 2013
  • Life and Casualty Insurance
  • Germantown, Maryland
  • Insurance Advertising
  • 293

I saw Elephant advertised on television and gave it a try for six months. It was nothing short of misery. First of all I had to copy all my own insurance documents including the card that goes in the vehicle. My billing was set up on monthly payments. They never sent even one bill and then they would charge a late fee. After a couple of months of this, I contacted a supervisor about the problem.... Read more

Was this review helpful? 3 5
 
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