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1.4 Based on 30 reviews
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  • Customers like
    • Price 2
    • Good price 1
    • Setup process and original pricing given for the policy 1
  • Customers don't like
    • Customer service 4
    • Representatives 3
    • Reps with bad attitudes 3
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This company is a joke. They are based out of the uk. They have established this company to rip off american consumers. The Ceo is Kevin Chidwick and he cannot be reached by anyone. The customer service reps are trained to be like robots and read from a script. Do not use elaphant or you will be taken for a ride. Add comment

  • Nov 20
  • Auto Insurance
  • Bel Air, Maryland
  • Elephant Auto Insurance
  • 53

I signed up with the "HERD" a year ago, got a great rate....very helpful. Renewal time comes.......the insurance is jack up 330.00 dollar for NO REASON..and to get an answer why is impossible. Here is one of the answers "umm, because maybe there was more accidents in your area" WOW, seriously! It's been 4 days now, and still not a call back, an explaination, NOTHING. They are a joke! ... Read more

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I was insured October 26,2015 with Elephant. Horrible customer service hold for 2hrs. Be ware this company has no vales or ability to be honest. You buy cheap, you get cheap. Add comment

  • Nov 02
  • Auto Insurance
  • Elephant Auto Insurance Claim
  • 1
  • 1
  • 448

I was hit by one of their insured on 2/25/15. She was on a Cell phone, speeding and advised me "she had meant to get her brakes fixed. I was knocked out. I was still having issues in Marchand hospitalized for a week. $38K in medical bills later and now they are refusing to pay for them because they occurred a month after the accident. Ryan Bowler my extremely rude and arrogant claims rep told... Read more

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What a horrible insurance company. They make excuses not to pay after a claim is made. If you get assigned to tyler rabold good luck. He's incompetent. Add comment

Elephant insurance is cool until you have 2 file a claim the claims specialist and ajusters are very rude and try everything possible not to help you. Add comment

  • Oct 21
  • Auto Insurance
  • Yeovil, Somerset
  • Car Insurance Claim
  • 203

After our insurance had told us the claim was closed we received a letter 8 months later out of the blue demanding 1000 pounds. The section where they added up their costs and damage to their client etc. was incorrect (as in did not add up correctly), they did not address the letter to anyone in particular, they offered no discussion, just said if we did not pay within a month they would put... Read more

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  • Oct 14
  • Auto Insurance
  • Lafayette, Louisiana
  • Elephant Car Insurance
  • 346

I have never been talked to so rudely in all my life. An Elephant Insurance Client turned in front of me causing a collision. I was told by the claim rep that she didn't really care what I had to say about the incident or even care what I feel happened. Also told me that the police report means nothing to her and she doesn't care what it says. Then proceeded to hang up on me. Danielle (I... Read more

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  • Oct 07
  • Auto Insurance
  • Manassas, Virginia
  • 6 Month Policy
  • 1
  • 1
  • 335

Bought a 6 month policy from elephant insurance. I call in today to inform them that certified mail didn't get revived due to post office issue (not theirs or mine) and asked that it be forwarded to my father's address to solve the issue.. I was cut off by customer service lady and told that My policy had been cancelled after 30 days (being almost 3 months from full 6 month purchase means my... Read more

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  • Sep 30
  • Auto Insurance
  • Hertfordshire, England
  • Elephant Car Insurance
  • 620

I got into a minor accident where the car in-front did an emergency stop in-front of me as i pulled out onto a round about. this resulted in me bumping (at less than 5 miles per hour) into the back of her car. We exchanged details and she agreed to contact me prior to making an insurance claim. I knew i was at fault and informed elephant promptly, as required, that of what had happened stating... Read more

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