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  • Customers like
    • Price2
    • Good price1
    • Setup process and original pricing given for the policy1
  • Customers don't like
    • Customer service4
    • Poor customer service3
    • Representatives3

  • 2 days ago
  • Auto Insurance
  • Manassas, Virginia
  • 6 Month Policy
  • 42

Bought a 6 month policy from elephant insurance. I call in today to inform them that certified mail didn't get revived due to post office issue (not theirs or mine) and asked that it be forwarded to my father's address to solve the issue.. I was cut off by customer service lady and told that My policy had been cancelled after 30 days (being almost 3 months from full 6 month purchase means my... Read more

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  • Sep 30
  • Auto Insurance
  • Hertfordshire, England
  • Elephant Car Insurance
  • 240

I got into a minor accident where the car in-front did an emergency stop in-front of me as i pulled out onto a round about. this resulted in me bumping (at less than 5 miles per hour) into the back of her car. We exchanged details and she agreed to contact me prior to making an insurance claim. I knew i was at fault and informed elephant promptly, as required, that of what had happened stating... Read more

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  • Sep 24
  • Auto Insurance
  • Auto
  • 1
  • 1
  • 146

This company has no moral vales or ability to be honest. The claims adjusters, never return calls or help their customers. You buy cheap, you get cheap. Why anyone would do business with this company is beyond me. I was hit in the rear by an Elephant customer on June 5, the claims ajustor lied to me, misled me, all for a buck. I hope she can sleep at night. I guess the longer she waits, doesn't... Read more

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  • Sep 22
  • Auto Insurance
  • Fort Worth, Texas
  • 169

Called Elephant because my policy renewal price seemed high, and was told "most of them go up alot more than that". I asked that they not bill me on the renewal as i was going to call around. I lowered my bill from 158 to 115 by switching carriers. 6 weeks later they run 3 months on my debit card. It took 27 minutes on the phone for them to say they would refund the $ today, but tough luck for... Read more

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Was involved in a collision fully insured with this company. £30k audi! The company accused me of "racing" and decided to not pay out on my claim. Still fighting this after 7 months! Very dodgey. Never buy a policy from this company. They are crooks! Add comment

They doubled their price after two months. It was automatic withdrawl. Then stated their policy /right to change theit price after signing paperwork???? Add comment

  • Aug 28
  • Auto Insurance
  • San Antonio, Texas
  • Elephant Auto Insurance Claim
  • 426

This is an awful company to deal with! I was recently involved in an accident with a person who was driving a vehicle covered under policy. They were at fault and I reported a claim to Elephant. Customer service was not helpful and the adjuster kept telling me to wait out the process as they were unable to reach the other party to get a statement. After over 2 weeks they notify me they are... Read more

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Worst insurance company i've ever had! Add comment

  • Aug 08
  • Auto Insurance
  • Arlington, Texas
  • Elephant Auto Insurance
  • 2
  • 2
  • 473

This is the worst experience I have ever been in with an insurance company. You have put me through so much unnecessary stress, that I will spread the word regarding my experience. You keep charging my account without out my permission, on top of that, you keep double charging me. Making me wait for my own hard working money 5-7 business days. In 2 weeks you have done this 3times. Unacceptable!... Read more

Was this review helpful? 5 3

  • Aug 03
  • Property Insurance
  • Cypress, Texas
  • Elephant Homeowners Insurance
  • 231

When comparing home owner insurance to our previous policy, which we gave to Elephant, the were able to reduce our cost. But the changed the type of policy from a Actual Cash Value coverage to a Recoverable Cash Value. In other words they cover very little with the structure. They depreciate the property at such a high rate, you can not afford to make the repairs with out a large out of pocket... Read more

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