1.8
  • Price1 votes
  • Good Price1 votes
  • Poor customer service1 votes
  • Irresponsible1 votes
  • Customer service1 votes
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  • Feb 26
  • Auto Insurance
  • Dallas, Texas
  • Car Accident Claim
  • 87
  • REVIEW RATING 4/5

My son's parked car was sitting against the curb at my home on Christmas morning when my next door neighbor's son (insured by Elephant Ins) had an accident with another car causing both vehicles to slam into my son's car. His car was totaled, but Elephant did not tow it off, nor did they get me a rental vehicle - I had to pay for everything. They did contact me one time to tell me they would be... Read more

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  • Feb 13
  • Auto Insurance
  • Baltimore, Maryland
  • Insurance Claim
  • 1
  • 1
  • 202
  • REVIEW RATING 5/5

elephant insurance is the worst car insurance I ever been with in 37 of my years in 17 of my driving years I have only been with them about 6 months first they double charged me almost $500 for one month of car insurance then they charge me to refund my money that the customer service employee messed up then they for got to bill me for this month after I called them 3 weeks ago to confirm the... Read more

Was this review helpful? 3 0

  • Feb 10
  • Auto Insurance
  • Car Insurance
  • 158
  • REVIEW RATING 4/5

We decided to switch to Geico instead of no name Elephant insurance. Elephant billed us $27 after we switched and sent the demand for payment to an email address. Naturally with no paper letter arriving, this email went unnoticed and they turned over the $27 to collections. We didn't know about it until we tried to buy a house. There was one collection to them. When we contacted them, they said... Read more

Was this review helpful? 2 0

  • Feb 06
  • Auto Insurance
  • Baltimore, Maryland
  • Car Insurance
  • 131
  • REVIEW RATING 5/5

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me while I was trying to ask a question. They do their "phone investigation" to make sure you're telling the truth because their CSR's do not even keep detailed or thorough notes. It is annoying. They made an accounting mistake on my bill, and didn't take out payments for 3 months.... Read more

Was this review helpful? 2 0

  • Jan 01
  • Auto Insurance
  • Mckinney, Texas
  • Insurance Policy
  • 738
  • REVIEW RATING 5/5

different customer representative explain the policy differently. I have had this company for 1 yr now. I called customer service who explained that my policy was covered until december 31 but renewal for jan 2015 was dine in october 2014. He explained that the company bills for 12 months now the start of all confusion. The customer representative explains the policy is paid for the whole year on... Read more

Was this review helpful? 2 3

  • Nov 28, 2014
  • Auto Insurance
  • Mobile, Alabama
  • Insurance Policy
  • 763
  • REVIEW RATING 5/5

I have been unhappy since I switched. 1. They e-mail paperwork in a format that neither my computer or phone can read and say they can't mail it. This is an insurance violation as they commissioners office requires they give 10 day written notice of any police or premium changes. Secondly they force you to do autodraft but they wont do it from a bank routing and account number just from a... Read more

Was this review helpful? 7 2

  • Nov 22, 2014
  • Auto Insurance
  • Auto Claim
  • 1
  • 1
  • 619
  • REVIEW RATING 5/5

it is my personal opinion through my experience with elephant insurance that they intend to have to money every month through required auto billing but never have to actually process a claim. instead they have a claim adjuster play phone tag and call at random times and old out dated numbers who never makes a real attempt to set up an appointment and speak with me. then they will just try to... Read more

Was this review helpful? 10 2

  • Nov 10, 2014
  • Auto Insurance
  • Tyler, Texas
  • Car Insurance
  • 1
  • 1
  • 757
  • REVIEW RATING 5/5

We got this insurance 6 months ago. Since then it has been nothing but lies and deceit! We were charged fees for their employees failure to do their job . We spent hours on the phone to get that resolved and were told it was and the fees would not be taken out. Yesterday the pymnt. Was automatically withdrawn (that's the ONLY way they take pymnts.) and low and behold so were the fees because,... Read more

Was this review helpful? 11 4

  • Oct 30, 2014
  • Auto Insurance
  • Ashburn, Virginia
  • Car Insurance
  • 1
  • 1
  • 784
  • REVIEW RATING 5/5

I was involved in a collision that caused damage to my 2013 Mustang. My insurance, Elephant Insurance has refused to honor their end of the bargin and cover the damage although I have premium insurance. Elephant's claim representative tried to force me to use the cheapest parts, which would diminish my car value. I got an independent reputable mechanic to do an estimate that varied from... Read more

Was this review helpful? 7 2

  • Oct 27, 2014
  • Auto Insurance
  • Appomattox, Virginia
  • Car Insurance
  • 663
  • REVIEW RATING 5/5

My son bought insurance on 8/28/2014 put on my credit card $64.78 ,on 8/31/2014 elephant added another charge to my card.$18.30. On 9/5/2014 they made 2 refunds to my card.-$56.48 and $18.30 he got no notice that his insurance had been canceled. They refunded all but $8.30. On 10/4/2014 I checked my credit card and seen they had taken money without my permission and they had refunded all... Read more

Was this review helpful? 5 2

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