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  • Customers like
    • Price2
    • Good price1
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  • Apr 30
  • Property Insurance
  • Renters Insurance
  • 108
  • REVIEW RATING 4/5

advised rep that I had oral cancer and if she didn't understand me, I would gladly repeat myself. That didn't go over well because she kept repeating back words that I did not say. Finally she transferred me to someone who could help me with getting renters insurance. That was a horrendous experience. The guy kept over talking me and all he wanted was to get me to sign up and pay the money. Not... Read more

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  • Apr 29
  • Employees and Ex-employees
  • King George, Virginia
  • Employee Experience
  • 1
  • 1
  • 89
  • REVIEW RATING 3/5

Fyi....your website has more grammatical errors than a 6th grade essay. who wrote that ***? There are not enough people in that office who know insurance to fairly handle customers or their claims. And the idea of "fun" is the biggest joke of all. Its a male dominated staff who act like frat boy *** and that includes management. You dont have happy employees, you have overworked, underpaid,... Read more

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Wanted to add my kids car and them to my insurance they told me i couldn't. I stated we all.drive each other vehicle and they told me they needed there own insurance. I been with this company for a few months if am paying insurance with them then whats the big deal if i add them to my policy to save money Add comment

First Bob the adjuster came and looked at my car and only wanted to fix one piece of the car...took it to the body shop they sent bob a revised quote asking for 1800 it took 2 weeks for a response and no one wanted to help me. Bob lied got my case in fraud and they never paid for my rental Add comment

They don't return your calls and they refuse to pay for any damages done by the person they insure. We are fighting it! Add comment

This company has absolutely fraudulent activities. They reported me to collections 2 months AFTER terming the policy for non payment! How is that making any sense??!! They steal money and go after you. Stay away from them . Add comment

  • Mar 23
  • Auto Insurance
  • Annandale, Virginia
  • Car Insurance
  • 1
  • 1
  • 205
  • REVIEW RATING 4/5

Stay a way from this company , they prolong helping you take you a round in circles they just want your money. Car was stolen and they are of no help. Do not waste your time with them they do not care about the consumer.... STAY A WAY FROM ELEPHANT INSURANCE they are bad business........ They are unable to help you do not return phone calls ,when they finally do they act as though it is all your... Read more

Was this review helpful? 1 1

  • Mar 23
  • Auto Insurance
  • Arlington, Texas
  • Car Insurance
  • 119
  • REVIEW RATING 4/5

1-THE HOLD TIME IS AT LEAST 15MINS 2-AGENTS ARE RUDE AND THEY HANG UP ON YOU IF THEY FEEL LIKE AND WONT CALL YOU BACK 3-THEY ONLY WORK M-F AND CLOSED WEEKENDS AND SNOW DAYS OR ANY WEATHER RELATED DAYS 4-THEY DO NOT PAY CLAIMS! 5-THEY HANG UP ON YOU SO YOU HAVE TO GET BACK IN THE 15MIN LINE 7-THEY ARE ONLY BASED IN VIRGINIA. ANYTHING ELSE, THEY HIRE 3RD PARTIES 8-THEY DO NOT PAY RENTAL COVERAGE... Read more

Was this review helpful? 2 0

  • Mar 22
  • Auto Insurance
  • Houston, Texas
  • Car Accident Claim
  • 255
  • REVIEW RATING 5/5

Elephant insurance is not an insurance company you want to join. I am absolutely switching insurance companies. The adjuster, Travis Boggs, I'd that's even his real name, is horrible at communicating. He has not returned my call for over 3 weeks now. They stopped paying for my rental and did not notify me , and I ended up having to pay 500 out of pocket. After my vehicle is fixed, I'm keeping... Read more

Was this review helpful? 1 1

  • Mar 11
  • Auto Insurance
  • Houston, Texas
  • Car Insurance
  • 1
  • 1
  • 178
  • REVIEW RATING 4/5

Horrible customer service. I needed a refund for a coverage that I never agreed to and I had proof of so, but they refused to refund me. They're intentions are more on scamming you out of your money than helping to alleviate a problem. It's just a huge team of 4th grade scam artist. No. I take that back. Cause atleast 4th graders have some sort of organization with I.D. numbers. These... Read more

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