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  • Customers like
    • Price2
    • Good price1
    • Setup process and original pricing given for the policy1
  • Customers don't like
    • Customer service4
    • Representatives3
    • Unresponsive2

  • 1 day ago
  • Auto
  • Frisco, Texas
  • 13

A lady that has elephant insurance made a left hand turn in front of me. I contacted them about it. The first people I dealt with wet very nice and quick with getting things going, but then the adjuster called to tell me how much they would give me for my car, that they deemed totaled. When I told her the amount was unacceptable she became sarcastic, and rude. Two weeks later she still has... Read more

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  • Jul 24
  • Property Insurance
  • Plano, Texas
  • Elephant Renters Insurance
  • 83

I called in today about trying to pay online and my charge being different from what the last rep told me it would be. The last rep I spoke to was rude towards the end because I was clearly frustrated about calling in to change my due date due to a change in job status and pay dates and because they have no way of changing the due date like most regular insurance companies they have to change... Read more

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This company is the worst bad very customer service Everytime you speak to someone there always something different. Add comment

  • Jul 21
  • Auto Insurance
  • Roanoke, Virginia
  • Elephant Auto Insurance Claim
  • 89

I am not a policy holder of Elephant Insurance. I am just a poor slob trying to get some form of satisfaction in the form of a car repair after being hit by someone with this substandard company. They have harassed my daughter non-stop about returning the rental car she needs for transportation while her car is repaired. They don't return approval to repair shops in a timely manner, they only... Read more

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  • Jul 18
  • Auto Insurance
  • Sugar Land, Texas
  • Elephant Auto Insurance
  • 86

The lack of caring on behalf of the customer is unbelievable. I trusted these people with my money. And they did close to NOTHING to fix the mistake they made in the first place. They realized their negligence but claimed to not have any idea or option to help me receive the money i was owed. The sad part was, I was going to use them again for my new car to be insured but after no calls or help... Read more

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This is a worthless, scam piece of *** company,,, everyone write the attorney general in your State....they have to be shut down!!! Add comment

Bad mistake to get this insurance take a long time to get yiu on road if you had an accident or you car got stolen very bad adjusters they do not care about your time or your money Add comment

  • Jul 14
  • Auto Insurance
  • Richmond, Virginia
  • Elephant Auto Insurance Claim
  • 88

one of their policy holders hit my car and caused damage. They knew it would take 2 days to fix, but authorized the rental car for one day. They kept telling me I had to speak to my adjuster, but she never answered the phone. Nobody would help me. This company sucks!!!!!!!!!!!! They keep transferring me. When I asked to speak to a supervisor, they would not put one on the phone. The guy... Read more

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They quoted me one price and a month later it was $30 more a month. I switched to the general and it was $90 less than elephant. When i called to cancel with elephant, they told that i was part of their legal program which i had never even asked for. Add comment

I canceled my insurance with them because of poor service, the next month they charged my card and when I tried calling them the number was disconnected! I havr tried several different numbers and can't get ahold of anyone! Add comment

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