Elephant Insurance Complaints and Reviews

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Elephant Insurance
Main address: P.O. Box 5005 23058-5005 Glen Allen VA
877-321-2093, , customerservice@elephant.com
  • 20 complaints
  • $11.8K claimed losses
  • $591 average
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  • 1 hour ago
  • Auto Insurance
  • Mobile, Alabama

I have been unhappy since I switched. 1. They e-mail paperwork in a format that neither my computer or phone can read and say they can't mail it. This is an insurance violation as they commissioners office requires they give 10 day written notice of any police or premium changes. Secondly they force you to do autodraft but they wont do it from a bank routing and account number just from a... Read more

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  • Nov 22
  • Auto Insurance
  • Auto Claim
  • 58
  • REVIEW RATING 4/5

it is my personal opinion through my experience with elephant insurance that they intend to have to money every month through required auto billing but never have to actually process a claim. instead they have a claim adjuster play phone tag and call at random times and old out dated numbers who never makes a real attempt to set up an appointment and speak with me. then they will just try to... Read more

Was this review helpful? 2 0

  • Nov 10
  • Auto Insurance
  • Tyler, Texas
  • Car Insurance
  • 1
  • 1
  • 241
  • REVIEW RATING 5/5

We got this insurance 6 months ago. Since then it has been nothing but lies and deceit! We were charged fees for their employees failure to do their job . We spent hours on the phone to get that resolved and were told it was and the fees would not be taken out. Yesterday the pymnt. Was automatically withdrawn (that's the ONLY way they take pymnts.) and low and behold so were the fees because,... Read more

Was this review helpful? 7 0

  • Oct 30
  • Auto Insurance
  • Ashburn, Virginia
  • Car Insurance
  • 283
  • REVIEW RATING 5/5

I was involved in a collision that caused damage to my 2013 Mustang. My insurance, Elephant Insurance has refused to honor their end of the bargin and cover the damage although I have premium insurance. Elephant's claim representative tried to force me to use the cheapest parts, which would diminish my car value. I got an independent reputable mechanic to do an estimate that varied from... Read more

Was this review helpful? 3 0

  • Oct 27
  • Auto Insurance
  • Appomattox, Virginia
  • Car Insurance
  • 243
  • REVIEW RATING 4/5

My son bought insurance on 8/28/2014 put on my credit card $64.78 ,on 8/31/2014 elephant added another charge to my card.$18.30. On 9/5/2014 they made 2 refunds to my card.-$56.48 and $18.30 he got no notice that his insurance had been canceled. They refunded all but $8.30. On 10/4/2014 I checked my credit card and seen they had taken money without my permission and they had refunded all... Read more

Was this review helpful? 1 0

  • Oct 19
  • Auto Insurance
  • Policy Start Date
  • 1
  • 1
  • 272
  • REVIEW RATING 5/5

I took out motor insurance with elephant and accidently hit the wrong button regarding the start date of the policy,I thought no problem,I will just ring them and amend it,I was told I would have to cancel the policy at a cost of £25 and start a new one.i was amazed at their pettiness so I said just cancel it and I will go elsewhere for a new policy,for this I was put on hold and totally... Read more

Was this review helpful? 3 0

  • Oct 09
  • Auto Insurance
  • Princeton, Texas
  • Car Insurance Renewal
  • 322
  • REVIEW RATING 5/5

my policy with elephant was to renew in sept. I called in aug. told them I would not renew. They said they were sorry to hear that and thinked me for being a customer, and hoped they could help again in the future. I got a on-line bill showing the amount of my renewal sept 5th. I again called and stated I would not renew. They said yes we see that, its just a automated bill, and not to worry. ... Read more

Was this review helpful? 3 0

  • Sep 27
  • Auto Insurance
  • Lewisville, Texas
  • Claim Denial
  • 1
  • 1
  • 431
  • REVIEW RATING 5/5

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact information, details of the accident and pictures of the damage. After a week, Elephant called me to inform me that the policy holder had not responded so they could not confirm with her what happened. Elephant said I would have to go through my insurance company and my insurance... Read more

Was this review helpful? 4 2

  • Sep 04
  • Auto Insurance
  • Sheboygan, Wisconsin
  • Overcharge
  • 1
  • 1
  • 358
  • REVIEW RATING 5/5

Signed up last week, paid 6 months of premiums. Cut my bill by half what GEICO was charging and increased my coverage on 3 cars. Real deal and I live in Mansfield Texas. Customer service answered within 5 minutes and was very helpful. We will see how things go from here, I hate the commercials though. Read more

Was this review helpful? 5 1

  • Aug 19
  • Auto Insurance
  • Richmond, Virginia
  • Incompetent Customer Service
  • 498
  • REVIEW RATING 5/5

I think you are going to have to redo your advertising about 9 out of 10 people recommending you, my daughter and I fall into the other 10 per cent, which will be growing because of your poor customer service. Here is my experience, Elephant quotes as low rate to get business, within the first 6-8 weeks Elephant creates an issue to raise the rates by over 50% said they could not verify prior... Read more

Was this review helpful? 3 0
 
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