Elephant Insurance Complaints and Reviews

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Elephant Insurance
Main address: P.O. Box 5005 23058-5005 Glen Allen VA
877-321-2093, , customerservice@elephant.com
  • 18 complaints
  • $11.8K claimed losses
  • $657 average
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  • Nov 10
  • Auto Insurance
  • Tyler, Texas
  • Car Insurance
  • 1
  • 1
  • 187

We got this insurance 6 months ago. Since then it has been nothing but lies and deceit! We were charged fees for their employees failure to do their job . We spent hours on the phone to get that resolved and were told it was and the fees would not be taken out. Yesterday the pymnt. Was automatically withdrawn (that's the ONLY way they take pymnts.) and low and behold so were the fees because,... Read more

Was this review helpful? 6 0


  • Oct 30
  • Auto Insurance
  • Ashburn, Virginia
  • Car Insurance
  • 252

I was involved in a collision that caused damage to my 2013 Mustang. My insurance, Elephant Insurance has refused to honor their end of the bargin and cover the damage although I have premium insurance. Elephant's claim representative tried to force me to use the cheapest parts, which would diminish my car value. I got an independent reputable mechanic to do an estimate that varied from... Read more

Was this review helpful? 3 0


  • Oct 27
  • Auto Insurance
  • Appomattox, Virginia
  • Car Insurance
  • 214

My son bought insurance on 8/28/2014 put on my credit card $64.78 ,on 8/31/2014 elephant added another charge to my card.$18.30. On 9/5/2014 they made 2 refunds to my card.-$56.48 and $18.30 he got no notice that his insurance had been canceled. They refunded all but $8.30. On 10/4/2014 I checked my credit card and seen they had taken money without my permission and they had refunded all... Read more

Was this review helpful? 1 0


  • Oct 19
  • Auto Insurance
  • Policy Start Date
  • 1
  • 1
  • 253

I took out motor insurance with elephant and accidently hit the wrong button regarding the start date of the policy,I thought no problem,I will just ring them and amend it,I was told I would have to cancel the policy at a cost of £25 and start a new one.i was amazed at their pettiness so I said just cancel it and I will go elsewhere for a new policy,for this I was put on hold and totally... Read more

Was this review helpful? 3 0


  • Oct 09
  • Auto Insurance
  • Princeton, Texas
  • Car Insurance Renewal
  • 302

my policy with elephant was to renew in sept. I called in aug. told them I would not renew. They said they were sorry to hear that and thinked me for being a customer, and hoped they could help again in the future. I got a on-line bill showing the amount of my renewal sept 5th. I again called and stated I would not renew. They said yes we see that, its just a automated bill, and not to worry. ... Read more

Was this review helpful? 3 0


  • Sep 27
  • Auto Insurance
  • Lewisville, Texas
  • Claim Denial
  • 1
  • 1
  • 413

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact information, details of the accident and pictures of the damage. After a week, Elephant called me to inform me that the policy holder had not responded so they could not confirm with her what happened. Elephant said I would have to go through my insurance company and my insurance... Read more

Was this review helpful? 4 2


  • Sep 04
  • Auto Insurance
  • Sheboygan, Wisconsin
  • Overcharge
  • 1
  • 1
  • 345

Signed up last week, paid 6 months of premiums. Cut my bill by half what GEICO was charging and increased my coverage on 3 cars. Real deal and I live in Mansfield Texas. Customer service answered within 5 minutes and was very helpful. We will see how things go from here, I hate the commercials though. Read more

Was this review helpful? 5 1


  • Aug 19
  • Auto Insurance
  • Richmond, Virginia
  • Incompetent Customer Service
  • 480

I think you are going to have to redo your advertising about 9 out of 10 people recommending you, my daughter and I fall into the other 10 per cent, which will be growing because of your poor customer service. Here is my experience, Elephant quotes as low rate to get business, within the first 6-8 weeks Elephant creates an issue to raise the rates by over 50% said they could not verify prior... Read more

Was this review helpful? 3 0


  • Aug 11
  • Auto Insurance
  • Unprovided Insurance
  • 370

My car was hit on the 23rd of July. I phoned Elephant on the 24th to report this as it was too late on the 23rd. I was told to wait 48 hours to be contacted by Albany Assistance. Right enough, they contacted me 48 hours later, to tell me the garage would come and see my car. 48 hours later I phoned them as I had no response, they passed me to the garage who advised I had to take my car to them!... Read more

Was this review helpful? 3 2


  • Aug 06
  • Auto Insurance
  • Abilene, Texas
  • Farm Truck
  • 212

We own & operate a ranch in Texas. We have FARM TRUCKS and we go through quite a few of them. [No claims, they're just old and break down or wear out.] Each and every time I add a truck, they tell me they do not insure farm vehicles. I say yes you do. They check with a supervisor & lo and behold, they insure farm trucks. We bought another truck this morning. I called Customer... Read more

Was this review helpful? 1 3
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