1.7
  • Good price1 votes
  • Price1 votes
  • Unresponsive2 votes
  • Customer service2 votes
  • Representatives2 votes
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This company has absolutely fraudulent activities. They reported me to collections 2 months AFTER terming the policy for non payment! How is that making any sense??!! They steal money and go after you. Stay away from them . Add comment

  • Mar 23
  • Auto Insurance
  • Annandale, Virginia
  • Car Insurance
  • 56
  • REVIEW RATING 3/5

Stay a way from this company , they prolong helping you take you a round in circles they just want your money. Car was stolen and they are of no help. Do not waste your time with them they do not care about the consumer.... STAY A WAY FROM ELEPHANT INSURANCE they are bad business........ They are unable to help you do not return phone calls ,when they finally do they act as though it is all your... Read more

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  • Mar 23
  • Auto Insurance
  • Arlington, Texas
  • Car Insurance
  • 29
  • REVIEW RATING 4/5

1-THE HOLD TIME IS AT LEAST 15MINS 2-AGENTS ARE RUDE AND THEY HANG UP ON YOU IF THEY FEEL LIKE AND WONT CALL YOU BACK 3-THEY ONLY WORK M-F AND CLOSED WEEKENDS AND SNOW DAYS OR ANY WEATHER RELATED DAYS 4-THEY DO NOT PAY CLAIMS! 5-THEY HANG UP ON YOU SO YOU HAVE TO GET BACK IN THE 15MIN LINE 7-THEY ARE ONLY BASED IN VIRGINIA. ANYTHING ELSE, THEY HIRE 3RD PARTIES 8-THEY DO NOT PAY RENTAL COVERAGE... Read more

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  • Mar 22
  • Auto Insurance
  • Houston, Texas
  • Car Accident Claim
  • 80
  • REVIEW RATING 4/5

Elephant insurance is not an insurance company you want to join. I am absolutely switching insurance companies. The adjuster, Travis Boggs, I'd that's even his real name, is horrible at communicating. He has not returned my call for over 3 weeks now. They stopped paying for my rental and did not notify me , and I ended up having to pay 500 out of pocket. After my vehicle is fixed, I'm keeping... Read more

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  • Mar 11
  • Auto Insurance
  • Houston, Texas
  • Car Insurance
  • 105
  • REVIEW RATING 4/5

Horrible customer service. I needed a refund for a coverage that I never agreed to and I had proof of so, but they refused to refund me. They're intentions are more on scamming you out of your money than helping to alleviate a problem. It's just a huge team of 4th grade scam artist. No. I take that back. Cause atleast 4th graders have some sort of organization with I.D. numbers. These... Read more

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  • Mar 03
  • Auto Insurance
  • Mesquite, Texas
  • Car Accident Claim
  • 296
  • REVIEW RATING 5/5

I'm usually not the one to complain.. But my boyfriend and I were in a car accident 3 WEEKS ago. We didn't hear any kind of update about our car, the estimate of the damages, or a rental car. They did in fact only mention that the gentleman that hit us, is trying to dispute the case. At that time we got an attorney (to fight the claim), Elephant Insurance has done nothing but juggle us around. ... Read more

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  • Feb 26
  • Auto Insurance
  • Dallas, Texas
  • Car Accident Claim
  • 411
  • REVIEW RATING 5/5

My son's parked car was sitting against the curb at my home on Christmas morning when my next door neighbor's son (insured by Elephant Ins) had an accident with another car causing both vehicles to slam into my son's car. His car was totaled, but Elephant did not tow it off, nor did they get me a rental vehicle - I had to pay for everything. They did contact me one time to tell me they would be... Read more

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  • Feb 13
  • Auto Insurance
  • Baltimore, Maryland
  • Insurance Claim
  • 1
  • 1
  • 345
  • REVIEW RATING 5/5

elephant insurance is the worst car insurance I ever been with in 37 of my years in 17 of my driving years I have only been with them about 6 months first they double charged me almost $500 for one month of car insurance then they charge me to refund my money that the customer service employee messed up then they for got to bill me for this month after I called them 3 weeks ago to confirm the... Read more

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  • Feb 10
  • Auto Insurance
  • Car Insurance
  • 261
  • REVIEW RATING 5/5

We decided to switch to Geico instead of no name Elephant insurance. Elephant billed us $27 after we switched and sent the demand for payment to an email address. Naturally with no paper letter arriving, this email went unnoticed and they turned over the $27 to collections. We didn't know about it until we tried to buy a house. There was one collection to them. When we contacted them, they said... Read more

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  • Feb 06
  • Auto Insurance
  • Baltimore, Maryland
  • Car Insurance
  • 197
  • REVIEW RATING 5/5

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me while I was trying to ask a question. They do their "phone investigation" to make sure you're telling the truth because their CSR's do not even keep detailed or thorough notes. It is annoying. They made an accounting mistake on my bill, and didn't take out payments for 3 months.... Read more

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